IMPORTANT NOTICE: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE PLATFORM. BY CLICKING “I ACCEPT” OR BY USING THE SERVICES, YOU EXPRESSLY CONSENT TO THIS AGREEMENT. IF YOU DO NOT AGREE, PLEASE REFRAIN FROM USING THE PLATFORM.
EVENT ORGANIZERS ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR THE PRODUCTION, QUALITY, SAFETY, AND FULFILLMENT OF THEIR EVENTS, IN A TIMELY MANNER AND IN COMPLIANCE WITH APPLICABLE LAW. TICKETOPOLIS IS ENTIRELY UNRELATED TO THE ORGANIZATION, LOGISTICS, CONTENT, AND EXECUTION OF EVENTS THAT USE THE PLATFORM; THEREFORE, ANY INQUIRY, COMPLAINT, CLAIM, OR DEMAND REGARDING EVENTS MUST BE ADDRESSED DIRECTLY TO THE ORGANIZER.
BY PURCHASING A TICKET THROUGH OUR PLATFORM, YOU EXPRESSLY ACCEPT THE TERMS OF USE OF TICKETOPOLIS AND OF THE EVENT ORGANIZER, IF THE ORGANIZER HAS PUBLISHED SPECIFIC CONDITIONS FOR ATTENDANCE.
These Terms of Use (hereinafter, the "Agreement") constitute a legally binding contract between the User and Ticketopolis, LLC ("Ticketopolis," "We," "Us," or "Our"), a limited liability company organized under the laws of the State of Texas, United States of America, with its registered address at 601 N. Main St, McAllen, Texas 78501. Email: support@ticketopolis.com. Phone: +1 (956) 468-2345. Website: https://www.ticketopolis.com
Ticketopolis is a software-as-a-service (SaaS) technology platform that directly connects event organizers with their attendees. Event Organizers are solely and exclusively responsible for the production, quality, safety, and fulfillment of their events, in a timely manner and in compliance with applicable law. Ticketopolis is entirely unrelated to the organization, logistics, content, and execution of Events listed on the Platform; therefore, any inquiry, complaint, claim, or demand regarding such matters must be addressed directly to the Organizer.
This Agreement governs the rights and obligations of the parties with respect to access to and use of the Platform, the purchase and sale of tickets, payment processing, and the provision of associated Services, in accordance with applicable law.
For purposes of this Agreement, the following terms shall have the meanings set forth below:
“Agreement”: These Terms of Use, including their exhibits, supplementary policies, and any duly communicated subsequent amendments.
“Attendee”: An individual who intends to attend or attends Events organized through the Platform, or who purchases tickets, access passes, or products associated with an Event.
“Collaborator”: An employee, assistant, supplier, or client of the Organizer who interacts with the Platform on behalf of or for the account of the Organizer.
“Content”: All information, data, text, code, music, audio, photographs, graphics, images, videos, links, documents, messages, comments, or other materials that Users upload, post, transmit, or store through the Platform.
“Event”: Any activity, show, gathering, performance, conference, workshop, party, or other experience organized by an Organizer and promoted or sold in whole or in part through the Platform.
“Organizer”: An individual or legal entity that, through the use of the Platform, organizes, promotes, and/or sells an Event.
“Platform”: The ticketopolis.com website and any of its subdomains, the mobile applications (Android and iOS), APIs, widgets, content embedded in third-party sites or social media, and any other technological means through which Ticketopolis provides its Services.
“Service” or “Services”: The features and functionalities that Ticketopolis offers through the Platform, including event creation and management, online ticket sales, payment processing, promotion and communication tools, reporting, technical support, and other functions described in this Agreement.
“User”: Any individual or legal entity that accesses, uses, browses, or interacts with the Platform in any capacity, including Organizers, Attendees, Collaborators, and Visitors.
“Direct Sale”: The sale of tickets conducted by the Organizer in person (physical box office, kiosk, offices, or corporate agreements), using the Platform solely for the purpose of ticket issuance, without Ticketopolis receiving, processing, or holding the funds corresponding to such transaction.
“Visitor”: An individual or legal entity that browses the Platform to obtain information about Events without necessarily completing a transaction.
Defined terms may be used in singular or plural form without affecting their meaning. References to “You” shall be construed as references to the User in any of their capacities.
By accessing or using the Platform, You agree to be bound by this Agreement. Your consent is obtained through the following mechanism:
Prior to completing any registration, purchase, or transaction on the Platform, the User must check a verification checkbox expressly stating: “I have read, understood, and fully and unconditionally accept the Terms of Use and the Privacy Policy of Ticketopolis”. Without activating said checkbox, it will not be possible to complete the registration or the transaction. This mechanism ensures that the User had access to and the opportunity to review the full content of this Agreement at the time of expressing consent.
The User must also accept any specific terms of use for each Event they attend or for which they purchase a ticket, if the Organizer included such terms in the Event listing.
The full text of this Agreement shall be permanently available, accessible, readable, and downloadable on the Platform, both in the dedicated “Terms of use” section and through a visible hyperlink in the registration and purchase flow.
You acknowledge having had access to the hyperlinks on the Ticketopolis website containing the aforementioned documents. Such links appear in the footer (footer) of the website, at the time of registration, and at the time of purchasing a ticket.
The User represents that they are of legal age under applicable civil law (18 years of age in most U.S. states) and are in full possession and exercise of their legal capacity to enter into contracts and assume obligations. If the User acts as a representative of a legal entity, they represent that they hold sufficient legal authority to bind such entity.
This Agreement applies to:
Ticketopolis is an online self-service tool designed to:
The information about Events provided on the Platform is the sole responsibility of the Organizers.
To activate an Event, the Organizer must provide the following documentation:
Ticketopolis may request additional documentation to verify the legitimacy of the Event (such as contracts with artists or venues, permits from authorities, insurance policies, and the like), particularly when the nature of the Event involves special risks or when the estimated transaction volume warrants it pursuant to Ticketopolis’ policies.
The User agrees to provide complete, accurate, and up-to-date information. Failure to do so may result in the suspension or cancellation of the account without liability to Ticketopolis
User is granted a limited, revocable, non-transferable, non-exclusive, and non-sublicensable license to use the Platform and Services in accordance with this Agreement. This license does not permit, and User agrees not to: store, copy, reproduce, modify, publish, translate, lease, sell, distribute, decompile, reverse engineer, decrypt, or attempt to discover any source code used in or with the Platform, nor to create derivative works, except as expressly permitted under this Agreement. We reserve all rights not expressly granted.
8.1 The User is legally responsible for all Content uploaded, posted, or stored through the Platform. Ticketopolis is not responsible for such Content. The User grants Ticketopolis a royalty-free, non-exclusive, worldwide license to use, reproduce, modify, and distribute the Content for the purpose of providing the Services, and represents that they hold all rights necessary to grant such license.
8.2 The User is responsible for backing up their own Content. Ticketopolis does not guarantee its indefinite preservation.
8.3 Ticketopolis may provide templates or sample content. The User agrees not to use such sample content publicly beyond test configuration purposes.
Ticketopolis may, but is not obligated to, monitor Content published on the Platform. We may disclose information to competent authorities to fulfill legal obligations or to protect our Users or third parties. Ticketopolis may, in its sole discretion, suspend or cancel accounts, deny publication, or remove Content that is unacceptable, inappropriate, or that violates this Agreement or applicable law.
9.2.1 Customer Service Chatbot. Ticketopolis uses artificial intelligence technology for its automated chat service. This chatbot provides general information about Events, answers frequently asked questions, and can resend tickets. The chatbot does NOT make changes to personal data, tickets, bank accounts, or event settings. Responses generated by artificial intelligence may contain inaccuracies, incomplete information, or errors. Ticketopolis does not guarantee the accuracy, completeness, or suitability of the responses provided by the chatbot. In the event of a discrepancy between information provided by the chatbot and the official information published on the Platform, the latter shall prevail.
9.2.2 Automated Content Moderation. Ticketopolis employs artificial intelligence technology for the automated moderation of Content published by Organizers on the Platform. This system reviews whether Content is inappropriate, illegal, misleading, or contains instructions for making payments outside the Platform. If the system detects potentially violating Content, it may automatically block it and will notify the Ticketopolis administrative team for human review. Ticketopolis will use its best efforts to review automated blocks within a reasonable timeframe; however, it shall not be liable for damages resulting from a temporary erroneous block while human review is pending.
9.2.3 Evolution of AI Features. Artificial intelligence features may be expanded in the future. Any new feature involving automated decision-making that directly affects Users’ rights or obligations (such as modification of data or tickets) will require an update to this Agreement and the obtaining of the affected User’s consent.
9.2.4 Limitation of Liability for AI. USER ACKNOWLEDGES AND AGREES THAT ARTIFICIAL INTELLIGENCE TOOLS ARE TECHNOLOGIES UNDER DEVELOPMENT THAT MAY PRODUCE UNEXPECTED, INACCURATE, OR INAPPROPRIATE RESULTS. TICKETOPOLIS SHALL NOT BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM USER’S INTERACTION WITH AI TOOLS, INCLUDING, WITHOUT LIMITATION, DECISIONS MADE IN RELIANCE ON INFORMATION PROVIDED BY THE CHATBOT.
Ticketopolis provides technical support in good faith to assist Users in their use of the Platform. However, technical support is subject to the following limitations:
a) Guidance, instructions, or recommendations provided by the support team are informational in nature and do not constitute legal, tax, or other professional advice;
b) Ticketopolis shall not be liable for errors arising from the User’s incorrect interpretation of instructions provided to the support team, nor for human errors in the communication of information or reports;
c) It is the Organizer’s sole responsibility to verify the correct configuration of their Event, including pricing, descriptions, dates, times, capacities, ticket types, and any other variable within the Platform;
d) Ticketopolis shall not be liable for damages, losses, economic harm, or harm of any nature resulting from an incorrect Event configuration made by the Organizer, even if such configuration was carried out following support team instructions that were misinterpreted.
11.1 Ticketopolis provides tools to sell tickets, reservations, and goods associated with Events. We provide the Platform for Organizers and Attendees to complete transactions.
11.2 It is prohibited to offer or sell through the Platform tickets, products, or services that are illegal, counterfeit, stolen, fraudulent, infringing of intellectual property rights, inappropriate, offensive, pornographic, or violent, or that constitute weapons or restricted devices.
11.3 Ticketopolis reserves the right to suspend or cancel accounts and remove Content that violates or is suspected of violating these provisions, without prior notice.
When the Organizer conducts Direct Sales (at a physical box office, kiosks, offices, or through corporate agreements) using the Platform solely for ticket issuance, Ticketopolis will not receive, process, or hold the funds corresponding to such transactions. In such cases:
a) The Organizer is solely responsible for the collection, safekeeping, tax reporting, and refund (where applicable) of funds derived from Direct Sales;
b) Ticketopolis CANNOT process returns, refunds, or compensations for tickets purchased through Direct Sales, as it does not control the funds;
c) Tickets issued through Direct Sales shall include the following notice: “Ticket purchased through direct sale. For refunds or inquiries, please contact the point of sale where this ticket was purchased”;
d) The Organizer agrees to clearly and visibly inform its purchasers that refund policies for Direct Sales are governed exclusively by the Organizer and not by Ticketopolis.
When the nature of the Event involves age restrictions (sale of alcohol, adult content, late-night hours, or other circumstances regulated by applicable law), the Organizer is the sole and exclusive party responsible for:
a) Properly classifying the Event on the Platform, specifying the minimum age for admission;
b) Implementing age-verification mechanisms at the Event’s point of entry (wristbands, government-issued ID checks, access control);
c) Complying with all applicable federal, state, and local laws and regulations regarding the sale and service of alcoholic beverages, age-restricted activities, and the protection of minors.
d) Obtaining all necessary permits and licenses from competent authorities.
The Organizer shall include age-restriction warning mechanisms for age-restricted Events, such as visible notices on the Event page and age-confirmation declarations during the purchase process. However, Ticketopolis cannot physically verify the identity or age of online purchasers or of third parties who may resell tickets outside the Platform.
Ticketopolis shall not be liable for the admission of minors to age-restricted Events, whether the tickets were purchased through the Platform, through Direct Sales, or through unauthorized resale. The responsibility for verifying age and controlling access lies exclusively with the Organizer and, where applicable, with the adults responsible for the minors.
The Platform is not directed to children under the age of 13. Ticketopolis does not intentionally collect personal information from children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you become aware that a child under the age of 13 has provided personal data through the Platform, please contact us immediately so that we may proceed with its deletion.
14.1 Current fees for use of the Services will be published in the “Pricing” section of the website, except in cases involving customized pricing.
14.2 We reserve the right to adjust fees. Users will be notified at least 15 (fifteen) days in advance. If the User does not agree, they may terminate the Agreement within 7 days following the notification.
14.3 Each commission payment will generate the applicable tax document (Form 1099-K when applicable under IRS reporting thresholds). It is the User's responsibility to provide accurate tax information (W-9 or equivalent).
14.4 It is the Organizer’s responsibility to issue invoices to Attendees in accordance with the applicable tax regulations.
14.5 Prepaid Services (International Plan) are valid for 1 year from the date of the last purchase and are non-transferable and non-refundable.
Ticketopolis will handle the processing of payments from Attendees on behalf of the Organizer, using domestic and international third-party payment services.
Ticketopolis will hold the collected funds for the protection of both the Organizer and the Attendees. If, within 5 calendar days following the Event, Attendees indicate that the service was not provided or did not meet the expected quality, the funds will remain on hold until a resolution is reached. After such period, all disputes must be addressed directly with the Organizer
Depending on the nature of the Event, the transaction amount, the detection of suspicious charges, or chargebacks received, Ticketopolis may, at its sole discretion, place a partial hold on the balance (for up to 180 days) to ensure the fulfillment of any such claims should they arise.
Upon the conclusion of the Event and confirmation of its successful completion, Ticketopolis will initiate a bank transfer to the Organizer’s account for the resulting balance (sales proceeds minus commission and any applicable deductions) on the Friday of the week following the last day of the Event. For recurring Events (more than 2 performances per week), the transfer will accumulate the balance until the applicable Friday. Under no circumstances will funds be disbursed in cash or to accounts other than those registered under the account holder’s name.
THE ORGANIZER ACKNOWLEDGES AND AGREES THAT TICKETOPOLIS SHALL NOT BE LIABLE FOR DELAYS IN OR INABILITY TO TRANSFER FUNDS CAUSED BY:
a) Technical failures or interruptions in banking systems, payment processors, or third-party technology infrastructure;
b) Governmental regulations, decrees, executive orders, or emergency measures resulting in the freezing, limitation, or restriction of banking transactions;
c) Tax enforcement proceedings, audits, or reviews by tax authorities (including the IRS) resulting in the immobilization or freezing of Ticketopolis’ bank accounts;
d) Judicial orders, attachments, precautionary measures, or orders from competent authorities;
e) Force majeure events as described in Section 32 of this Agreement.
In any of these circumstances, Ticketopolis will notify the Organizer as soon as reasonably practicable and will use its best efforts to complete the transfer once the cause of the impediment has ceased. A hold resulting from these circumstances shall not accrue interest, penalties, or any liability on the part of Ticketopolis.
Depending on the nature of the Event, the transaction volume, the detection of suspicious transactions, or chargebacks received, Ticketopolis may, at its sole discretion, place a partial hold on the balance (for up to 180 days), consistent with industry best practices for payment processing and applicable anti-money laundering regulations.
Chargeback notices are issued by banking institutions, and the Organizer acknowledges their validity and agrees to respond to them promptly. When required, the Organizer will provide Ticketopolis with the necessary documentation, including: valid government-issued photo ID of the cardholder (front and back), a photograph of the card used (front and back), and a signed payment slip with the transaction details.
If the corresponding balance has already been transferred, the Organizer agrees that Ticketopolis cannot assume financial or legal liability for chargebacks and agrees to hold Ticketopolis harmless. If the Organizer wishes to do so, they may elect to resolve any chargeback dispute directly with the customer or user.
The Organizer is responsible for any negative balance resulting from refunds or chargebacks, which must be settled within no more than 30 business days from the date of notification. The Organizer acknowledges that, even upon account cancellation, these obligations shall survive for 18 months following the account termination date. Ticketopolis may pursue collection through all legal means available, including reporting to credit bureaus in accordance with the Fair Credit Reporting Act (FCRA).
In the event of an Event cancellation or postponement, Ticketopolis will process a refund of the ticket price less any applicable service charges or commissions, exclusively for tickets purchased through the Platform (not Direct Sales). Refunds will be issued preferably via the same payment method used for the original purchase, or through such method as Ticketopolis deems optimal.
17.1 The User is responsible for all taxes and charges related to the use of the Service and the purchase or sale of tickets, including federal income tax, state and local sales tax, and any other applicable taxes.
17.2 Ticketopolis is not a tax advisor and shall not be liable for Users’ compliance with their tax obligations. Organizers are solely responsible for collecting, reporting, and remitting any applicable sales taxes or other transaction-based taxes in connection with their Events.
18.1 By registering as an Organizer, the User agrees to receive communications from Ticketopolis regarding Platform features and best practices. The User may unsubscribe at any time by following the opt-out mechanisms provided in each communication.
18.2 By registering as an Attendee, the User agrees to receive promotional communications from Organizers whose Events the User has attended or for which the User has purchased tickets, as well as recommendations from Ticketopolis based on preference analysis, in accordance with the Privacy Policy.
18.3 Ticketopolis is not responsible for promotions, discounts, or contests conducted by the Organizer. The Organizer is responsible for verifying their legality under applicable federal, state, and local laws.
19.1 Ticketopolis respects the intellectual property rights of third parties and requests that its Users do the same. Ticketopolis may remove Content and suspend or cancel accounts that infringe such rights. To report infringement, please send an email to support@ticketopolis.com
19.2 DMCA Compliance. Ticketopolis complies with the Digital Millennium Copyright Act (DMCA). Copyright infringement notifications must be sent to our designated agent at legal@ticketopolis.com, including: identification of the copyrighted work, identification of the infringing material, contact information of the claimant, a good faith statement, and an electronic or physical signature. Repeat infringers may have their accounts terminated.
19.3 Use of Trademarks. The User may not use the trademarks, logos, trade names, or other distinctive marks of Ticketopolis without prior written authorization, except for uses expressly permitted on the Platform (such as promoting an Event using the Ticketopolis logo). Unauthorized use of Ticketopolis trademarks or third-party trademarks on the Platform may result in immediate account termination and legal action under the Lanham Act.
19.4 The Organizer represents and warrants that it is the owner or an authorized licensee of all intellectual property rights in the Content it publishes on the Platform, including but not limited to: event names, trademarks and other distinctive marks, and works protected by copyright, such as images, photographs, logos, music, videos, and other elements subject to copyright protection. Ticketopolis assumes no liability for third-party infringement.
19.5 Custom URLs (Vanity URLs) are the property of Ticketopolis. A right of use is granted for as long as the Event is active and the User is in compliance with the Agreement. We reserve the right to deactivate any custom URL at any time.
20.1 The processing of personal data is governed by Ticketopolis’ Privacy Policy, available at https://www.ticketopolis.com/en/privacy-policy.html
20.2 Ticketopolis complies with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) for California residents and the Texas Data Privacy and Security Act (TDPSA) for Texas residents.
20.3 Until the User deletes their account, their basic data will remain stored, subject to the retention policies described in the Privacy Policy and to the data retention obligations established by applicable law.
The Platform implements security and confidentiality measures, including: encrypted passwords (we do not store or retrieve passwords in plain text); no storage of banking or card data (processed by external PCI DSS-compliant payment gateways); SSL/TLS certificates for encrypted connections; firewalls, personalized credentials, and restricted access profiles; and physical server security.
THE PLATFORM, SERVICES, SUPPORTING MATERIALS, AND ANY CONTENT ARE PROVIDED “AS IS”, AS AVAILABLE, WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TICKETOPOLIS DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TICKETOPOLIS DOES NOT WARRANT THAT ACCESS TO THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.
The User acknowledges that the Platform does not substitute the knowledge, expertise, or judgment of legal, tax, accounting, or other professionals. The Services do not include the organization, logistics, or execution of Events.
23.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TICKETOPOLIS SHALL NOT BE LIABLE TO THE USER OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM THE USE OF THE PLATFORM OR THE SERVICES.
23.2 Ticketopolis is not responsible for the cancellation, suspension, change of date, time, venue, program, or performers; poor service quality; absences; delays; accidents; false content; fraud; or any breach occurring before, during, or after Events. Liability rests exclusively with the Organizer.
23.3 Ratings given by Users about Organizers do not imply endorsement or guaranty by Ticketopolis.
23.4 IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF TICKETOPOLIS FOR ANY CLAIM BY AN ORGANIZER ARISING UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNT OF COMMISSIONS PAID BY THE USER TO TICKETOPOLIS FOR TICKET SALES FROM THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF TICKETOPOLIS FOR ANY CLAIM BY A USER ARISING UNDER THIS AGREEMENT EXCEED THE VALUE OF THE TICKET PURCHASED BY THE USER ON THE PLATFORM.
THE MAXIMUM LIABILITY FOR ANY WILLFUL OR NEGLIGENT ACT OR OMISSION ATTRIBUTABLE TO TICKETOPOLIS SHALL BE $1,000.00 USD (ONE THOUSAND U.S. DOLLARS).
23.5 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.
The User agrees to indemnify, hold harmless, and defend Ticketopolis, its members, managers, licensors, suppliers, officers, directors, employees, agents, affiliates, subsidiaries, successors, and assigns (the “Indemnified Parties”) from and against any liability, loss, claim, damages, expenses, or costs (including reasonable attorneys’ fees) arising from the use of the Services, User Content, any breach of this Agreement, or any violation of third-party rights. The User agrees to fully cooperate in the defense of any such matter and may not settle any claim involving an Indemnified Party without its prior written consent.
25.1 Ticketopolis may suspend or cancel the User’s account, in its sole discretion, upon determining or suspecting a violation of this Agreement or any illegal, fraudulent, or abusive activity. Violating users may be permanently restricted.
25.2 Ticketopolis may report any breach or violation to the competent authorities.
25.3 Termination does not release the User from obligations that, by their nature, survive termination, including indemnification, outstanding balances, chargeback liability, and confidentiality, among others.
26.1 This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of law.
26.2 The exclusive venue for any action, claim, or proceeding arising out of or relating to this Agreement shall lie in the state courts located in Hidalgo County, Texas, or, if federal jurisdiction exists, in the United States District Court having jurisdiction over Hidalgo County, Texas.
26.3 Each party irrevocably submits to the personal jurisdiction of such courts and waives any objection to venue or inconvenient forum.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE USER AGREES THAT ANY CLAIM SHALL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. NOTHING IN THIS SECTION SHALL PREVENT EITHER PARTY FROM SEEKING INJUNCTIVE OR EQUITABLE RELIEF IN A COURT OF COMPETENT JURISDICTION TO PROTECT ITS INTELLECTUAL PROPERTY RIGHTS.
If You are a government entity, public body, or instrumentality that is legally prohibited from agreeing to a class action waiver, this Section 27 shall not apply to You.
For California residents: (a) You may file complaints with the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs; and (b) the provisions of California Civil Code Section 1542 shall not apply to the releases contained in this Agreement, and You expressly waive its benefits.
For Texas residents: the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA) provides certain consumer protections. Nothing in this Agreement is intended to waive rights that cannot be waived under the DTPA.
The User shall not use or export the Platform or Services in violation of United States export control laws, including without limitation the Export Administration Regulations (EAR) and sanctions administered by the Office of Foreign Assets Control (OFAC).
29.1 The User is responsible for the accuracy of all data and Content provided, including pricing, descriptions, contact information, and payment details. Ticketopolis is not responsible for inaccurate information or for resulting damages.
29.2 A stable internet connection and compatible devices are required. Ticketopolis shall not be responsible for connectivity costs or technical incompatibilities.
29.3 Ticketopolis does not guarantee email delivery, as it depends on the recipient’s mail service and spam filters of their email provider.
Any question, comment, suggestion, idea, or recommendation provided by the User to Ticketopolis shall not be deemed confidential. The User grants Ticketopolis a worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, distribute, and publish such feedback for any purpose.
31.1 Ticketopolis may amend this Agreement at any time. Material amendments will be communicated to the User at least 15 days in advance through the Platform, email, or other means Ticketopolis deems appropriate.
31.2 Continued use of the Platform after the effective date of any amendments shall constitute acceptance thereof. If the User does not agree, they must cease using the Platform and may request deletion of their account.
This Agreement, together with the Privacy Policy and any supplementary policies published on the Platform, constitutes the entire agreement between the parties and supersedes all prior understandings, whether oral or written.
If any provision of this Agreement is declared void, invalid, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Ticketopolis’ failure to timely exercise any right shall not constitute a waiver of such right.
The User may not assign or transfer their rights or obligations under this Agreement without the prior written consent of Ticketopolis. Ticketopolis may freely assign this Agreement to any affiliate, subsidiary, or successor.
Neither party shall be liable for the failure to perform its obligations when such failure results from causes beyond its reasonable control, including natural disasters, wars, acts of terrorism, pandemics, governmental orders, failures in telecommunications or energy infrastructure, cyberattacks, and other force majeure events.
Ticketopolis may provide notices to the User by email, in-app push notifications, Platform postings, or certified mail where required by law. Notices from the User to Ticketopolis must be directed to support@ticketopolis.com or the corresponding physical address listed in Section 33.
Provisions relating to intellectual property, indemnification, limitation of liability, dispute resolution, privacy, outstanding balances, and any other provisions that by their nature should survive the termination of this Agreement shall remain in force following termination.
For questions, claims, or inquiries, the User may contact us through the following channels:
support@ticketopolis.com | +1 (956) 468-2345 | 601 N. Main St, McAllen, Texas, United States of America, 78501
Business Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. (CST/CDT). Maximum response time for claims: 15 business days.